Frequent Asked Questions

What is a shopping cart?

It's the same basket you use at a regular store. You can use the ADD TO CART button to place any product you are interested in to buy, and remove it with the X button right of the product. The fact that you have placed a product in the basket does not mean that you have purchased it. You have to follow a small process until it becomes yours.

How to order

• From the products page, select the desired size of the product • Add the product to your Cart • Once you have finished shopping, click on Cart and Proceed to Checkout • Enter your shipping details • Select a payment method • Check that the information you entered is correct and click "Place Order".

After a few minutes you will receive a confirmation email with the details of your order. From this moment on our warehouse will take care of everything and as soon as the order ships we will notify you with another confirmation email.

Alternatively you can place your order by contacting our call center at 210 6893759, Tuesday-Thursday-Friday 09: 00-21: 00 and Monday-Wednesday-Saturday 09: 00-18: 00.

Orders received on public holidays are served on the next business day

How do I know that my order has been send successfully?

After completing the registration process and pressing PLACE ORDER, a message will appear informing you that the order has been completed. This message includes the order code, which for your own convenience it best to keep it.

My order is missing a product. What can I do?

At, we are particularly careful about your direct and correct service. If you still find an omission in your order, you have two options.

  • Send us an e-mail to [email protected] mentioning the order code or the name that you register and of course the error that has been made.
  • Contact one of our representatives during opening hours Tuesday-Thursday-Friday 09: 00-21: 00 and Monday-Wednesday-Saturday 09: 00-18: 00
Am I going to stay informed about the status of my order?

You will be constantly informed by email about the progress of your order. If you still want to contact a representative, call us Tuesday-Thursday-Friday 09: 00-21: 00 and Monday-Wednesday-Saturday 09: 00-18: 00

How do I cancel an order?

An order is canceled in two ways. In all three cases you will need to indicate the order code or if you haven’t kept it, the name and date of the order. The ways are:

Can I return a defective product? ensures the quality of its products. If you still get a defective product in your hands, you can inform us about the problem by contacting the company in two ways:

*Your name, the date of the order and the order code are necessary information that must be disclosed to our representatives in order to resolve the matter quickly and effectively.